From: "Eric Phelps"
To: Heatherockstar@comcast.net
Sent: Thursday, December 11, 2008 6:09:13 PM GMT -06:00 US/Canada Central
Subject: Skinit.com Customer Service
Dear Customer,
I sincerely apologize for the inconvenience you have experienced in regards to your orders and at this time I have issued the refunds. Thank you for your patience regarding this matter and please let me know if you have any questions.
Regards,
Eric Phelps
Skinit.com Customer Service
AND THIS WAS MY REPLY....
The money has STILL not been refunded to my account, and you are not welcome for my patience regarding this matter, because I refuse to allow myself to grant you any. It's ridiculous. Because of these transactions, I have paid two separate overdraft fees, I am negative the amount of each transaction plus 70 dollars. I am in constant contact with my bank about this situation and will be filing a claim if the money is not refunded to my account by the end of business hours on Tuesday, December 16. I have always been satisfied with your product, however, one of your customer service staff told me that they simply must have "forgotten" to cancel the transactions. I feel that it is unacceptable to "forget" something that can cause a person over $100 debt and can potentially ruin their credit. When I asked for the orders to be cancelled a over a week ago, someone should have IMMEDIATELY taken action. You may also want to look into hiring some staff with at least a mild amount of intelligence. Any IQ at all would be great. Thanks.
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